FAQs

At Whisper & Stone, we understand that creating personalized memorial jewelry is a meaningful process. Below, we’ve answered some of the most common questions to help you make an informed and confident decision.

1. What types of memorial jewelry do you offer?

We offer a wide range of custom sterling silver memorial jewelry, including necklaces, bracelets, rings, and earrings. Each piece can be personalized with engravings, fingerprints, birthstones, or other meaningful elements.

2. How do I personalize my jewelry?

Personalizing your jewelry is simple. During the ordering process, you’ll have the option to provide details like names, dates, photos, fingerprints, or even special symbols that hold personal significance.

3. Can I include a photo or keepsake in my jewelry?

Yes, certain pieces, such as our lockets, are designed to hold small photos, locks of hair, or other tiny mementos. Detailed instructions on how to include these items will be provided during customization.

4. What materials are used in your jewelry?

All our jewelry is crafted from premium sterling silver, chosen for its durability, elegance, and timeless appeal. We also offer optional enhancements like birthstones and premium engravings for added personalization.

5. How long does it take to create and deliver my jewelry?

Typically, our custom pieces take 7–14 business days to craft, depending on the complexity of the design. Shipping times vary based on your location, but we strive to deliver your jewelry as quickly as possible.

6. Do you offer international shipping?

Yes, we proudly ship our memorial jewelry worldwide. During checkout, you’ll see available shipping options and estimated delivery times for your region.

7. Is your jewelry gift-ready?

Absolutely. Every piece of Whisper & Stone jewelry is packaged in an elegant box, making it perfect for gifting. You can also include a personalized message for an extra special touch.

8. How do I care for my sterling silver jewelry?

To keep your jewelry looking its best, store it in a dry, cool place away from direct sunlight. Clean it regularly with a soft cloth to remove tarnish, and avoid exposing it to harsh chemicals like perfumes or cleaning agents. Detailed care instructions are included with every order.

9. What is your return or exchange policy?

Since each piece is custom-made, we are unable to accept returns or exchanges for personalized jewelry. However, if there is a defect or issue with your order, please contact us within 14 days of delivery, and we’ll make it right.

10. Can I order a piece for multiple people to share?

Yes, we can design custom pieces that include elements representing multiple loved ones, such as family necklaces or bracelets with birthstones and engravings for each person.

11. Can I contact you for help with my order?

Of course. Our customer service team is here to assist you at every step of the process. If you have questions or need guidance, feel free to reach out to us through our contact page or email.